Allstate Insurance Agent: Mike Elsenbast in 8906 West Bowles Avenue Ste 290

Customer Reviews about Allstate Insurance Agent: Mike Elsenbast:

• ★ ☆ ☆ ☆ ☆
  One word comes to mind when thinking of Mike from Allstate; incompetent. It has been nothing but a hassle trying to get my incredibly simple auto policy under control. After having admitted fault in making mistakes in how he entered in my payment method, he has been absolutely zero help in resolving any issue or confusion. I was charged an unexpected fee, prompting a series of calls trying to sort it out. On call three, I asked several times if this unexpected charge would be credited towards my next monthly payments, to which he confirmed they would. Lo and behold, I got an e-mail saying I will be charged on the first of the month. After call number four, he finally explained that I was charged a fee to lower my premium, which was never told to me in advance. I only was told what my monthly payment would be. I never would have changed my policy had I been told about this in advance. He proceeded to tell me that I could change how I paid for it, from my account or via debit card, where the other would be more expensive than the method I am already paying, as if the method of payment is what my problem is, but that the initial charge is non-refundable. I would highly recommend any other agent, and I have no intention to renew any policy which he has any involvement in.
  By Donn Treece, July 04, 2017
• ★ ★ ☆ ☆ ☆
  I am not able to reach you on a timely basis. You are a good person, and I will continue to work with you, I need more information on a regular basis please.
  By Mary Palfreyman, April 12, 2017
• ★ ★ ★ ★ ★
  Great. Office close to where I work. I just run over there and drop off my payment. Payment is processed right away.
  By RICHARD FRICKELL, March 05, 2017

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About Allstate Insurance Agent: Mike Elsenbast in Littleton